The effectiveness of many HR processes depends on valid, reliable, differentiating and relevant data about the knowledge, skill, competency, and behavior, etc of individuals. Organizations have extended their search for such data beyond the traditional sources; the individual and her/his manager(s). Most now seek input from a range of informed others using multi-rater feedback or 360 assessment. These sources can provide a variety of views and enrich the data. However, great care is needed; most such processes fail due to poor implementation, misuse of data, or lack of follow-through. Pilat can help you ensure success.